1. Emergency cases
Our emergency room is open 24/7/365. At our emergency room, treatments and procedures will include evaluation by a doctor, and may include lab work, radiological studies (X-rays and ultrasound), ECG for heart evaluation, medication administration, and minor surgeries for wound dressings or wound closure. This is where a doctor will evaluate if you are to be admitted at our wards.
2. Outpatient consultations We offer face to face consultations and teleconsultations for non-emergent, non-urgent cases. We are open from 8am-3pm Monday to Friday except on holidays. For face to face consultations, you may proceed to our OPD. For teleconsultations, you may access our different contact numbers and social media (see section on teleconsultation below).
3. Inpatient wards If our doctor decides that you need to be admitted, you will be transported to our wards depending on your case classification. We have wards dedicated for adult medicine, pediatrics, surgery, orthopedic, OB-gyne and critical cases (critical care unit and neonatal care unit for newborn deliveries)
4. Eyecare and Surgicare The Eyecare and Surgicare Units facilitate indigent patients who need eye surgery such as cataract operations or secondary minor and major surgical operations. Minor surgeries performed include goiter, hernia, and cysts while major surgeries include cholecystectomy, mastetoctomy, cleft lip and palate.
5. Animal Bite Treatment Center The Center provides pre-exposure and post-exposure rabies vaccinations for free.
6. Women’s Reproductive Health Clinic The clinic provides a complete range of Family Planning methods as well as prenatal and postnatal counselling.
7. Dental Medicine Our dental medicine clinic is closed temporarily because of COVID-19. Please stay tuned for further announcements.
These are the steps to register for the teleconsultation service:
1. Send a message to Facebook: JRBGH e-Konsulta, or call 0926-063-6242 or 0953-359- 4762, or e-mail us at email@example.com
2. You will be asked to give or show the following: a. Informed consent for the teleconsultation b. A valid ID c. You or your patient’s (in the case of parents, guardians or authorized representatives) demographic data d. Chief complaint(s) e. COVID-19 screening questions
3. Wait for the triage doctor or nurse to contact your specialist for the day. In some cases where there is heavy traffic, you may have to wait a few days before you can be entertained. An example is dermatology cases.
4. Your specialist will ask you questions about your complaint. He or she may also ask you to send a video, photos or other supporting material to further clarify your condition.
5. Your specialist will then either give you home advice, ask you to come for a face to face consultation, or ask you to go immediately to the nearest emergency room depending on his or her assessment of your condition. He or she may also prescribe medicines via electronic prescription, request for laboratory examinations and ask you to follow up.
6. You will be asked if you have further questions or clarifications. If none, your transaction is completed.
7. Fill up the feedback form
If you are already COVID positive, we highly encourage you to seek admission at NMMC or other hospitals accepting COVID patients. Our COVID wards are located outside our hospital and are only temporary holding areas. Our policy is still to transfer COVID positive patients to our COVID hospital (NMMC) or the Temporary Treatment and Monitoring Facility Plus (TTMF+).
Our clinical laboratory provides diagnostics test for all inpatients and outpatients free of charge. Tests include the following:
• Complete blood count and blood typing
• Peripheral blood smear
• ESR and reticulocyte count
• Urine analysis and pregnancy test
• Stool analysis and fecal occult blood test
• Fasting blood sugar and Lipid profile
• Uric Acid, BUN, Creatinine, SGPT, SGOT
• Sodium, Potassium and Ionized Calcium
• Culture identification and sensitivity test
• Hepatitis B antigen, VDLR/RPR, and Troponin I • Prothrombin Time (PTPA) and Partial Thromboplastin Time (APTT)
• Arterial blood gas (inpatients)
• Newborn screening
Admitted patients needing echocardiograms and CT scans can avail of those at our partner institutions for free.
JRBGH is a “no balance billing” (NBB) hospital, which means that Philhealth-qualified members who are admitted are not charged or forced to spend out of pocket for services given in government hospitals. Qualified members covered by the NBB are:
2. Senior citizens
3. Sponsored members and those who are classified under Pantawid Pamilyang Pilipino Program (4Ps)
If the medicines are available, our outpatients can avail of free medicines at Room 14.
Do not worry. JRBGH has the Philhealth Point of Service Enrollment Program, allowing all indigent members classified as financially incapable of paying for the Philhealth membership to be enrolled. Their premiums will then be shouldered by the National Government. Also, JRBGH has government programs which can give additional financial assistance for our patients. Examples are the Malasakit Program, the Philippine Charity Sweepstakes Office, and the Department of Health Medical Assistance to Indigent Patients Program fund.
It is better if you bring all the documents necessary for identification and for Philhealth eligibility. These documents include:
1. Your birth certificate
2. Your marriage certificate
3. If (1) and (2) are not available, 2 government IDs with your photo
4. Your Philhealth ID (this can serve as one of your Government IDs)
You may request for a medical certificate if you have availed of any of our consultation services (including teleconsultation), if you have been admitted, or on behalf of your relative or family member who has been admitted. You are advised to call our Medical Records Office at 0967- 972-6898 so that your documents can be retrieved and prepared. Our Medical Officer will then set an appointment for you. Please bring the following documents for the retrieval of your medical certificate:
1. Valid ID such as a birth certificate or 2 government IDs
2. Authorization letter if authorized representative
3. Any other document deemed necessary by our Medical Records Officer